Collections Specialist (Remote)

Databank Holdings•Dallas, TX

44d•Remote

About The Position

DataBank Holdings Ltd. is a leading provider of enterprise-class data center, cloud, and interconnection services, offering customers 100% uptime availability of data, applications, and infrastructure. DataBank's managed data center services are anchored in world-class facilities. Our customized technology solutions are designed to help customers effectively manage risk, improve technology performance, and allow focus on core business objectives. DataBank is headquartered in the historic former Federal Reserve Bank Building, in downtown Dallas, TX. DataBank is proud to be an Equal Opportunity Employer. Our work culture at DataBank does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veterans' status, gender, gender identity, gender expression, genetic information, sexual orientation, or any other characteristic protected by applicable federal, state, or local law. Our Collections Specialist will be responsible for management of all accounts receivable balances, ensuring timely payments of all valid invoiced balances. In this position, the individual will analyze and manage customer aging, manage the non-payment treatment process, ensure accuracy of customer payment application, help solve customer dispute issues, issue credits as necessary, and coordinate with other departments to ensure timely payment for services rendered.

Requirements

High School Diploma and some college required
1-3 years' experience in a collections role or recent college graduate
Excellent communication and customer service skills verbal and written.
Adherence to deadlines.
Ability to interpret and enforce contract terms
Intermediate and/or advanced MS Excel required.

Nice To Haves

Associates degree preferred. Major in Accounting/Finance a plus
NetSuite and/or Epicor experience a plus.
Project experience a plus
Excellent time management and attention to detail

Responsibilities

Ensure the accuracy of customer data
Make outbound emails and calls for collections as necessary
Set up mutually beneficial payment arrangements for delinquent customers that allow customer retention but ensure timely payment for services rendered
Execute ACH and Credit Card payment collection and posting per company policies and standards
Coordinate with the sales team regarding billing and account collections as necessary
Effective conflict resolution with unhappy or difficult customers
Adhere to all local, state, and federal laws governing debt collection
Interpret and act on aging and other A/R reporting
Analysis of customer payment application discrepancies
Manage non-payment process as defined by my manager
Accurately input and record all collection activities into the account system
Inquiry and dispute resolution along with customer communication in an accurate and timely manner
Perform other duties assigned my supervisor and/or Management including cash application, reconciliation, and billing.
Assist customers with Portal use for payments as necessary
Some billing activities as assigned by manager