Collections Specialist
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About The Position
As a Collections Specialist at United Collection Bureau, you will play a crucial role in managing accounts receivable for various clients, including healthcare facilities, financial services businesses, and government entities. This position involves both inbound and outbound calls, where you will engage with consumers to inform them about their delinquent accounts and negotiate payment arrangements tailored to their individual financial situations. Your ability to communicate effectively and empathetically will be key in understanding the obstacles consumers face in making payments, allowing you to propose the best possible solutions. In this role, you will be responsible for documenting all communications and processing account adjustments accurately. Maintaining high call quality and productivity measures is essential, as is fostering a positive and collaborative team environment. The company prides itself on creating a fun workplace culture, supported by hands-on computer-based training and generous benefits. You will also have the opportunity to earn commissions based on your performance, with scheduled pay increases at 30, 90, and 180 days of employment. The position is available in both full-time (35-40 hours per week) and part-time (20-29 hours per week) capacities, with a flexible schedule from Monday to Friday. This role is ideal for motivated individuals who thrive in a commission-based environment and possess strong problem-solving and organizational skills. A high school diploma or GED is required, and bilingual candidates are encouraged to apply.
