Collections Specialist
Sallie Mae•Indianapolis, IN
402d•Remote
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About The Position
The Customer Engagement Representative at Sallie Mae plays a crucial role in supporting students as they navigate their financial responsibilities related to education. This position focuses on making and receiving calls to address overdue accounts, providing exceptional customer service, and documenting interactions accurately. The representative is expected to demonstrate empathy while being assertive, ensuring that customers are informed about repayment options and encouraged to make payments on their accounts. The role emphasizes building meaningful relationships with customers and contributing to a positive customer experience.
