Collections Specialist
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About The Position
At Securityplus Federal Credit Union, we’re more than just a financial institution—we’re a community dedicated to making a lasting impact on our members' lives. With a mission of building lasting relationships and ensuring that households in our communities are financially healthy, we always put our members first. Our obsession with creating a member-centric culture drives everything we do, and we’re looking for a Collections Specialist who shares that passion. We’re a forward-thinking team that’s not afraid to innovate, push boundaries, and have a little fun while we’re at it. If you’re ready to help us grow and transform how we connect with our members, you might be the person we’re looking for. We’re looking for a Collections Specialist who will take proactive steps to resolve delinquent accounts while supporting members with professionalism and care. In this role, you’ll make timely outreach calls to correct delinquency, collect past-due payments, and encourage deposits. Beyond collections, you’ll work with members to explore solutions such as loan modifications, deferments, payment plans, and referrals to trusted credit counseling partners. You’ll also assist in monitoring defaulted loans and supporting foreclosure-related processes to help protect the credit union from loss. If you're driven, dependable, and motivated to help members find solutions during financial challenges, this role is perfect for you.
