Collections Specialist
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About The Position
The Collections Specialist position at CU*Answers is a critical role within the Collections and Contact Center team, reporting directly to the Team Lead. This position is designed for individuals who thrive in a phone-intensive environment, focusing on both outbound and inbound calls to delinquent borrowers. The primary goal is to understand the reasons behind the delinquency and to work towards bringing accounts current while ensuring they remain so in the future. The role requires a proactive approach to initiate and maintain contact with borrowers through various channels, including telephone, online banking, and teller alerts. In this position, the Collections Specialist will document all interactions meticulously, including calls and other collection efforts, using the collections system. Monitoring delinquent activity reporting is essential to meet monthly delinquency goals, and the specialist will assist management in tracking collections statistics to maintain service level goals. Continuous improvement of workflow and delinquency statistics will be a collaborative effort with the management team, ensuring that the department meets its objectives effectively. Other duties may be assigned as necessary, contributing to the overall success of the collections team.
