Collections Specialist, Senior

Booz Allen Hamilton • Norfolk, VA

406d • $60,300 - $137,000

About The Position

The Collections Specialist, Senior role at Booz Allen is focused on managing customer accounts and ensuring the timely collection of outstanding receivables. This position is integral to the Delivery Hub operations, requiring effective communication with both internal and external clients to enhance service delivery and performance. The role involves developing collection strategies, auditing receivables, and collaborating with various departments to maintain a cohesive approach to collections and customer service.

Requirements

• 5+ years of experience with accounts receivable or collections
• Experience using Microsoft Office tools such as Excel, PowerPoint, and Outlook
• Experience with customer service
• Ability to work independently
• Ability to work in a fast-paced environment and adapt accordingly
• HS diploma or GED

Nice To Haves

• Experience using Costpoint
• Experience with government or commercial invoice and payment processes
• Experience with Ivalua
• Knowledge of government auditing processes and compliance
• Possession of excellent problem-solving skills
• Possession of excellent analytical skills
• Possession of excellent verbal and written communication skills
• Bachelor's degree

Responsibilities

• Monitor and manage customer accounts to ensure timely collection of outstanding receivables.
• Maintain accurate and up-to-date records of all collection activities.
• Contact customers and agencies via phone and email to follow up on overdue payments.
• Generate and distribute regular reports on collection activities and outstanding receivables.
• Provide summaries and updates to finance leadership.
• Address and resolve any discrepancies or issues related to customer accounts.
• Coordinate with internal departments to resolve billing and payment issues.
• Ensure all collection activities comply with company policies and relevant regulations.
• Maintain confidentiality and security of customer information.
• Provide excellent customer service by addressing inquiries and concerns promptly.
• Participate in training sessions to stay updated on best practices and regulatory changes.
• Keep detailed records of all communications and actions taken regarding collections.
• Prepare documentation for legal proceedings if necessary.
• Manage and mitigate risks associated with collections.
• Develop and implement collection strategies to improve rates and reduce outstanding receivables.
• Collaborate with other departments for a cohesive approach to collections and customer service.

Benefits

• Health insurance coverage
• Life insurance coverage
• Disability insurance coverage
• Financial benefits
• Retirement benefits
• Paid leave
• Professional development
• Tuition assistance
• Work-life programs
• Dependent care support

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees