Collections Specialist (Remote)

TPx

92d

About The Position

The Collections Specialist provides collections support on past due accounts through effective communication, dispute resolution, and service suspension actions, while assisting with projects that improve account recovery and reduce aged receivables.

Requirements

• Graduation from an accredited High-School or GED equivalency program.
• Classes taken or graduation from an accredited two- or four-year college or university with a degree in Business Administration, Banking, Finance, or any general business field.
• 1-3 years of experience in customer service, contact center or banking environment.
• Any equivalent combination of education and experience.
• Strong understanding of computer technology and cloud-based systems.
• Proficient in Microsoft Office (Excel, Word) and other tools.
• Typing speed of 40 WPM or higher.
• Ability to multitask while managing multiple responsibilities effectively.
• Excellent verbal and written communication skills for interactions with customers and management.
• Strong time management and work prioritization abilities.
• Knowledge of best-in-class telephone etiquette and customer handling practices.
• Customer-focused, with the ability to build confidence and trust through responsiveness.
• Sound judgment and insight, with the ability to determine when to escalate or seek assistance.

Responsibilities

• Reviews accounts promptly to identify past due balances and determine appropriate collections actions.
• Follows department policies to establish standard payment arrangements for at-risk customers.
• Assigns follow-up tasks based on the level of past due risk.
• Manages service suspensions and terminations by product and billing system for nonpayment.
• Monitors and manages accounts that fail to adhere to recorded payment arrangements.
• Contacts customers via phone, email, or letter to offer payment assistance, communicate billing information, and respond to inquiries.
• Documents customer interactions and follow-up activity in billing systems and collections tools.
• Processes orders to restore services once payment is received, following system and product guidelines.
• Handles escalations such as credit requests, account changes, and notifications.
• Educates customers on timely full invoice payments and maintaining cleared past-due balances.
• Notifies internal teams of pending suspension activities when appropriate.
• Supports Cash App processes as needed.
• Assists with bankruptcy processing and related documentation.
• Promotes and educates customers on ACH and other specialized payment systems.
• Supports general account updates to assist the Customer Care Department.
• Provides additional call support during outages or periods of unusually high call volume.
• Assists with projects related to customer accounts and internal systems as needed.
• Participates in system testing for upgrades and new releases as requested.
• Performs other duties as assigned.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees