Collections Specialist Lead - Hybrid in Eden Prairie, MN

UnitedHealth Group•Eden Prairie, MN

12d•Hybrid

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together. Quality at Optum means striving for excellence in everything we do in order to help us achieve our Mission. Simply put, it’s in our DNA and why we’re in business - to help people. Our Mission serves as our why; our Values unite us around how we will achieve it. Because when we follow our Mission and live our Values, we deliver Quality. This isn’t your standard business-to-business collection team. This B2B Collections Specialist Lead position is on the AR Solutions Team where you’ll resolve obstacles that prevent customers from paying Optum. As a Collections Specialist Lead, you’ll work with an entrepreneurial spirit as you navigate the customer’s payment process to ensure invoices are approved and paid timely. When disputes arise, you’ll work directly with Billing, Cash Application, Client Management and Legal to address the issues. You’ll also work directly with the Accounting Department to explain bad debt risks associated with invoices. We offer one week of on-the-job training which will be on site at our 1 Optum Circle Eden Prairie, MN, 55344 location. The hours of training will be aligned with your schedule. Training will be conducted onsite for the first week of training. This position follows a hybrid schedule with four in-office days per week in Eden Prairie, MN You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Requirements

High School Diploma / GED
3+ years of business-to-business collection experience
1+ years of experience with complex payment reconciliations
Experience in large scale ERP environment
Experience in a metric driven environment
Experience in collections, primarily through phone and email communication
Microsoft Excel user experience at an intermediate level (Pivot Tables, Sorting Data, and Reconciling experience)
Ability to work a hybrid schedule of four times per week at 1 Optum Circle Eden Prairie, MN, 55344, with flexibility to work onsite full time for the first week of training