Collections Specialist II (12:00pm-9:00pm)

Mariner Finance, LLC•Plano, TX

About The Position

Collect past due balances from customers and offer solutions to help address customer challenges. As a Loan Advisor on our Customer Assistance team, you will utilize your knowledge of collections to build strong customer relationships and achieve successful outcomes for both Mariner and the customer. This role requires a strong attention to detail, excellent communication skills, and a persistent approach to problem solving.

Requirements

High school diploma or equivalent.
Minimum of three (3) years of comprehensive experience in collections, with prior experience with an automated predictive dialer system to meet or exceed collections targets.
Experience utilizing Microsoft Office suite programs, including Microsoft Outlook.
Ability to multitask, stay organized, and prioritize tasks effectively to complete assigned duties in a timely, accurate manner.
Possess persuasive negotiation skills and have the ability to effectively discuss and reach mutual beneficial agreements with customers.
Experience in consumer lending/financial services with knowledge and understanding of relevant consumer protection provisions under federal and state law.
Professional, customer-focused, and results-oriented attitude with the ability to effectively negotiate, problem-solve, think quickly, and react calmly under pressure or in demanding circumstances.
Excellent interpersonal skills necessary to communicate professionally and effectively, verbally and in writing, with customers, vendors, third parties, and all levels of company staff.
Ability to maintain confidentiality and handle sensitive information with discretion.
Ability to work with minimal supervision and to independently determine tasks to complete on a daily basis.

Nice To Haves

Experience with CBS Academy or other call models.

Responsibilities

Work assigned branch accounts and call customers with past due balances to arrange or take payments on the loan.
Apply developed collection techniques to handle challenging, complex, or high-value accounts.
Strengthen and manage customer relationships by listening, understanding, and assessing the customer’s situation; evaluate the customer’s past and current relationship with Mariner, and effectively and professionally discuss repayment options to reach mutually beneficial agreements.
Provide excellent customer service by addressing customer concerns and questions professionally and courteously.
Maintain thorough and accurate documentation of all collection’s activities; update customer account information and process payments in accordance with company policies and procedures.
Perform various administrative functions for assigned accounts, such as recording address changes or updating contact information.
Strictly comply with applicable federal, state, and local laws and provisions regarding debt collection of states in which Mariner operates.
Follow collection policies and procedures of the company. Stay informed of updates to company policy and promptly implement applicable changes.
May perform additional functions depending on market demand and staffing in order to provide consistent quality customer service.

Benefits

Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA
Vision Insurance
Dental Insurance
Company-paid Basic Life, Long-Term Disability, and AD&D Insurance
Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance
401(k) and Company Matching Contributions
Paid Time Off - full-time employees may accrue a minimum of 120 hours per year
11 Paid Holidays
FMLA
Employee Assistance Program (EAP)
Paid Parental Leave
Referral Incentives
Education Assistance Program
Complimentary FIMC Membership Plan
Access to industry-specific training programs
Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement.