Collections Specialist I

Cable ONE

4d•Remote

About The Position

At Sparklight, a Cable One brand, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT, VA. The Collections Specialist process daily work related to placing and maintaining delinquent accounts sent to collections agencies. Maintains updates, processing, and reporting within Cable One's collection recovery software (DebtNext). This position consolidates collections functions performed by each Cable One System in one location. Responabilties may include acquisition and evaluation of consumer credit data, statistical and predictive modeling for new, expanding and/ or terminated accounts, collection of past due balances and resolutions of disputed amounts and payments.

Requirements

Proficiency in Microsoft Word and Excel.
High School diploma.
Associate’s degree (A.A..) or equivalent from two-year college or technical school; or six months to one-year related experience and/or training; or equivalent combination of education and experience

Responsibilities

Provide excellent customer service regarding collection issues
Resolve billing errors and disputes associated with collection issues
Deliver credit and collections support for Customer Care Sales team
Enter bankruptcy notices in billing systems
Respond to customer, associate, and collection agency inquiries
Provide backup for other Collections Specialists and Manager as needed
Maintains the Credit and Collections email inbox
Maintain Collection reports
Learn and comply with Cable One credit and collections practices and policies.
Learns and complies with regulatory requirements, including SOX.
Assists with special projects as assigned.

Benefits

Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match starts day 1 of employment (up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Tuition reimbursement (up to $5,250 on 1st year)
Annual community support to various organizations across the U.S.
Associate recognition & awards programs
Advancement opportunities
Collaborative work environment