Collections Specialist - Customer Account Manager

Lou Bachrodt Auto Group•Rockford, IL

19h•$50,000 - $60,000•Onsite

About The Position

Lou Bachrodt Auto Group is hiring an in-office Collections Specialist to manage customer accounts, collect payments, and help customers stay on track. This role is for someone who can be firm, fair, and professional while delivering consistent follow-up and accurate documentation. If you’ve worked in collections, auto finance, rent-to-own, buy-here-pay-here, consumer lending, or high-volume account management , we want to talk to you.

Requirements

1+ year of collections experience (auto finance, rent-to-own, consumer finance, call center, etc.)
Strong phone skills and confidence handling difficult conversations
Organized, consistent follow-up, and strong attention to detail
Integrity and a compliance-first mindset
Comfortable using CRM/accounting software

Nice To Haves

Bilingual (Spanish/English) is a plus

Responsibilities

Manage a portfolio of customer accounts and follow up on payments
Contact customers by phone, text, and email to secure payments and commitments
Set and monitor payment arrangements within company guidelines
Take payments, update accounts, and document activity accurately in the system
Prioritize daily worklists by delinquency stage and urgency
Use approved skip-tracing methods to reconnect with customers when needed
Work with internal teams to resolve account issues and improve outcomes
Follow all compliance and privacy requirements

Benefits

Supportive, on-the-job training
Market-leading pay + bonus opportunity
Paid training and growth paths
Health, Dental, Vision
Life Insurance, Long-Term Disability
Accident and Critical Illness coverage
401(k) with company match
Lou Bachrodt Paycheck Safety Net (Short-Term Disability)
Paid Paternity Leave
Employee Assistance Program
Vacation, Sick, Holidays, Bereavement
Vehicle Purchase, Parts & Service Discounts
Community focused: Salvation Army, Boys & Girls Club, Hope for Haitians, St. Elizabeth’s Center, and more