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These Collections Revenue Agent positions are responsible for collecting overdue taxes and other agency debts. Initially, agents work mainly in a call center environment responding to contacts from customers. As agents progress, they spend less time on the phone and more time doing account management and initiating collection actions. The ability to use good judgment and make independent decisions to move accounts towards resolution is integral to this role. The work is fast paced, and every day is different. These roles provide quality customer assistance and acquire additional information to help customers with tax questions. Positions require a high degree of independence, initiative, technical knowledge and ability to communicate across the organization. Job training will be provided in the first two months and ongoing after for specific required computer programs and functions. However, experience regularly using a computer and Microsoft office products to complete tasks will be necessary for success in the position.
