Collections Representative

Leviton • Melville, NY

69d • $48,000 - $55,000 • Hybrid

About The Position

We are seeking a proactive and detail-driven Credit and Collection Representative to join our Credit Department. This position plays a key role in optimizing cash flow and minimizing risk by ensuring timely collection of receivables, evaluating customer credit profiles, and building strong relationships across stakeholders. The ideal candidate combines analytical precision with strategic communication to reduce Days Sales Outstanding (DSO) and enhance overall financial performance.

Requirements

• Understanding of collections and deduction/claims processes.
• Ability to build rapport and communicate effectively with diverse stakeholders.
• Team-oriented with a proactive and solution-focused mindset.
• High School Diploma or equivalent required.
• 2-5 years of proven experience in managing a collections portfolio ensuring timely payments.
• Skill set in problem resolution and root cause analysis.
• Excellent analytical, organizational, and time management skills.
• Credit risk assessment and account reconciliation.
• Proficiency in Microsoft Excel including Pivot Tables and VLOOKUP.
• Financial statement review and analysis a plus.

Nice To Haves

• Associate or bachelor's degree preferred.

Responsibilities

• Monitor and proactively released customer orders on credit hold to ensure uninterrupted order fulfillment.
• Enable strategic prioritization of collection efforts by analyzing delinquent accounts to determine root causes and aging trends.
• Partner with Sales, Customer Service, and clients to resolve payment disputes and reduce delays.
• Deliver timely and accurate documentation, including invoices, statements, and dunning letters, to accelerate collections.
• Evaluate credit applications and collected financial data to support informed credit line decisions.
• Perform financial statement reviews and creditworthiness assessments to guide credit approvals.
• Recommend credit limits aligned with departmental risk policies and customer payment history.
• Respond promptly to inquiries from both internal departments and external customers, ensuring clear communication and quick resolution.
• Maintain meticulous records of customer interactions, payment status, and collection efforts within internal systems.
• Document collection activities to drive insights and strategy.
• Work closely with Accounts Receivable to reconcile payment discrepancies and recover missing remittance details.
• Build strong relationships with Sales teams to identify and address payment barriers collaboratively.
• Participate in cross-functional projects to improve credit processes and contribute to department goals.

Benefits

• Medical, dental, and vision insurance programs
• 401K plans with employer-matching contributions
• Tuition reimbursement
• PTO
• Paid holidays
• Volunteer time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Electrical Equipment, Appliance, and Component Manufacturing
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees