Collections Representative- Queens NY
About The Position
Royal Waste has an immediate opening for a Collections Representative based in Queens, NY. We are seeking a detail-oriented and results-driven professional to join our team in-office, five days a week. In this role, you will be responsible for making a high volume of outbound collection calls on delinquent accounts, taking customer payments over the phone, setting up payment arrangements, and resolving service or billing-related issues. This position requires excellent communication skills, strong problem-solving abilities, and a customer-focused approach to managing delinquent accounts. Schedule: Monday–Friday, in-office Hours: 8:00 AM – 5:00 PM Pay rate: Starting $25.00-$28.00( depending on relevant experience)
Requirements
- High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
- Proficiency in Microsoft Office (Word, Excel, Outlook) and collections software
- 1+ years of experience in collections, accounts receivable, or a related customer service role
- Strong negotiation and problem-solving skills
- Excellent verbal and written communication abilities
- Ability to work independently and collaboratively in a fast-paced office environment
- Strong attention to detail and ability to handle confidential information
Nice To Haves
- Associate’s or Bachelor’s degree preferred
Responsibilities
- Monitor and follow up on past-due accounts to ensure timely resolution
- Contact customers via phone, email, and written correspondence to collect outstanding payments
- Make 70–80+ outbound calls daily on delinquent accounts, managing automated call systems
- Collaborate with managers and departments to strategize and execute monthly collection plans
- Maintain accurate notes in customer portfolios
- Negotiate payment plans and settlements within company guidelines
- Provide assistance with online payments
- Meet or exceed collection targets and departmental goals
- Handle difficult customer interactions and escalate calls when necessary
- Report results to management
Benefits
- Competitive salary with performance-based incentives.
- Comprehensive health, dental, and vision insurance.
- 401(k) retirement plan with company match.
- Paid time off, holidays, and sick leave.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
