Collections Representative

Inotiv•Indianapolis, IN

28d

About The Position

Detail-oriented and results-driven professional seeking an Accounts Receivable Collector position to leverage strong communication skills, financial acumen, and a proven track record of successfully managing collections processes to optimize cash flow and reduce outstanding receivables. This position could be offered at different levels for candidates who qualify with a combination of advanced levels of education and/or years of experience. The salary range will adjust along with the level of the role to match the person’s relevant experience and/or education level. Inotiv is a growing contemporary drug discovery and development company where we “Play to Win” in an industry rich with opportunity. Together, we face challenges and together we win in the delivery of world-class drug discovery and development solutions that impact the health and well-being of people all over the world. There’s an opportunity for everyone at all phases of a career, each individual’s unique skill set has an impact on the work we conduct. If you have the talent and desire to impact the quality of people’s lives, we have the career opportunities to make it happen. Join us in embracing research and science to impact the health and well-being of people all over the world. Salary will be commensurate with experience and responsibilities. Benefits include health and dental coverage, short- and long-term disability, paid time off, paid parental leave, 401K, and more! Inotiv is an Equal Opportunity Employer. It is our policy to provide a fair and equal employment opportunity to all persons, regardless of age, race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, genetic information, disability, national origin, veteran status, or any other basis prohibited by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination and access to benefits and training. At Inotiv, our people are our greatest asset. We are committed to equality, opportunity, and diversity, and treating our colleagues with the dignity and respect they deserve. We strive to ensure that our people achieve their full potential, and that they enjoy a rewarding career with us. Introduce yourself to our recruiters and we'll get in touch if there's a role that seems like a good match. We’re looking for people who will help us grow and support our shared purpose: to help our clients discover and develop life-changing therapies for people around the world. As a leading contract research organization (CRO), Inotiv supports discovery and nonclinical development through investigational new drug (IND) and beyond. By leveraging our deep expertise and scientific capabilities, we help you increase efficiency, improve data, and reduce the cost of taking new drugs to market. By providing critical research models and related services, we help researchers realize the full potential of their R&D projects, all while working together to build a healthier and safer world. We hope you consider our opportunities and a future with Inotiv!

Requirements

Degree, e.g., Associate’s or Bachelor’s in Accounting, Finance, or Business Administration
2 plus years of experience in accounts receivable, collections, and financial operations.
Skilled in negotiating payment plans, resolving disputes, and maintaining positive client relationships.
Proficient in accounting software such as [QuickBooks, Microsoft, Oracle, etc.] and Microsoft Office Suite.
Strong analytical skills with a focus on reducing delinquency rates and improving collection efficiency.
Adept at working under pressure to meet deadlines and achieve departmental goals.

Responsibilities

Manage a portfolio of 100+ accounts, collecting and outstanding receivables and reducing delinquency rates.
Contact clients via phone, email, and written correspondence to secure timely payments and resolve billing disputes.
Negotiate payment plans with delinquent accounts and achieving success rate in recovering overdue balances.
Prepare detailed reports on account statuses, aging reports, and collection activities for management review.
Collaborate with sales and customer service teams to ensure accurate billing and client satisfaction.
Maintain compliance with company policies and applicable regulations.
Process and track incoming payments, ensuring accurate application to customer accounts.
Conduct account reconciliations and resolved discrepancies, improving accuracy.
Assist in generating invoices and statements, ensuring timely delivery to clients.
Handle high-volume customer inquiries related to billing, payments, and account statuses.
Resolvclient issues promptly and maintain a high customer satisfaction rate.
Support accounts receivable team by identifying and escalating delinquent accounts for further action.
Document all interactions in CRM systems to ensure accurate tracking of customer communications.