Collections Representative

Specialized Staffing•South Bend, IN

2d•Onsite

About The Position

Contract to Hire Collections Representative - South Bend, IN This opening at our client’s small, locally owned professional office offers a true family-oriented environment along with the stability of a full-time position. The schedule includes three days per week from 8:30am to 5:30pm and two days per week from 11:00am to 8:00pm, making it important that the selected candidate is comfortable working this alternating shift. This opportunity could be right for someone with previous experience who prefers to use their skills in a friendlier, team-focused setting, or for someone beginning their career who is open to training and development. In addition to a competitive compensation structure, this role is eligible for a monthly bonus program. It’s a match for someone who brings solid communication skills, a motivated work history, and comfort working with customers in a professional setting. Representatives who are organized, dependable, and confident in guiding conversations will have strong earning potential through the monthly bonus program. This client offers a supportive team environment and long-term employment stability.

Requirements

Previous customer service or account management experience preferred
Comfortable communicating via phone and text
Basic data entry and computer proficiency required
Experience using MS Teams preferred
Strong verbal communication skills
Ability to work the alternating shift schedule
Stable work history demonstrating motivation and reliability
Specific vision abilities required by this job include close vision, peripheral vision, depth perception, and the ability to adjust and focus
Ability to understand and communicate (talk-read-hear) work instructions

Responsibilities

Contacting customers via phone and text regarding account balances
Assisting customers with setting up payment arrangements
Documenting customer communications accurately in the system
Using MS Teams and internal systems for daily communication and workflow
Performing basic data entry and maintaining account records
Working directly with the finance company team to support account resolution efforts