Collections Representative (multiple hires for multiple departments)

DHRM • Richmond, VA

2d • $44,192 • Hybrid

About The Position

The Virginia Department of Taxation is seeking Collections Representatives to join our dynamic Collections Unit. In this role, you’ll play a vital part in maintaining compliance and resolving delinquent tax liabilities for businesses and individuals and/or court debts—while delivering exceptional customer service. What You’ll Do As a Collections Representative, you will: Answer inbound calls from taxpayers/debtors regarding delinquent individual/business taxes, court debt or Offer In Compromise. Verify tax liabilities or court debts, clarify tax laws, and resolve cases in a production-oriented call center environment. Assist taxpayers/debtors by researching accounts using an automated collection and case management system. Ensure compliance through administrative legal collection actions such as: Lien releases and adjustments Establishing official payment plans Handle inquiries related to wage and/or bank levies and/or Offer In Compromise. Progress from individual income tax cases to business tax cases, with potential opportunities for in-person field collections work. Progress from Debtor and Employer inquires to Court Clerk inquiries, with potential opportunities to transition to Individual Income Tax Collections. This position will be located at either the MSC office located at 600 East Main Street, Richmond, VA or the Westmoreland Office located at 1957 Westmoreland Street, Richmond, VA. For this role, there is a 12 week initial training period. During the training period, the schedule is Monday – Friday 8:15am – 5:00pm. After the 12 week initial training period, you will be eligible for a hybrid schedule of two telework days per week and 3 days in the office. That schedule is Monday and Friday telework and Tuesday – Thursday in office. Remote or hybrid work requires separate care arrangements for dependents. The anticipated hiring salary for this position is commensurate with experience up to $44,192. As a member of the Virginia Tax team, you can expect additional benefits such as: Job stability and quality of life! Enjoy your work/life balance with flexible schedule options and up to two days of telework per week. 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave! Comprehensive and affordable health benefits. Got student loans? You may be eligible for the Public Service Loan Forgiveness program. Participation in the Virginia Retirement System, VA 457 Deferred Comp , and more. At Virginia Tax… We are dedicated, resourceful individuals who strive to exceed our customers’ expectations. Not only do we serve the public, but we are also the public. We are a part of a community that cares about and celebrates each other, who promote opportunities for growth within a stable environment, and support a healthy work-life balance. What we do matters. So do you.

Requirements

• Microsoft Office experience to include basic troubleshooting of common computer software programs
• Basic math and the ability to analyze financial information through researching accounts to determine the appropriate course of action for collecting in a fast-paced, high volume call center environment
• Effectively communicates to include written communication with customers in a professional, courteous and tactful manner
• Knowledge of call center etiquette and skilled in resolving problems in adversarial situations
• Experience researching accounts utilizing an automated collection, accounting or case management system in a fast-paced call center environment

Nice To Haves

• Basic knowledge of Virginia State tax laws, rules and regulations including knowledge of forms, filing requirements, legislative updates and legal collection techniques such as third party liens and memorandums of lien
• Prefer progressive work experience in collections, customer service, and or sales in fast-paced call center environment

Responsibilities

• Answer inbound calls from taxpayers/debtors regarding delinquent individual/business taxes, court debt or Offer In Compromise.
• Verify tax liabilities or court debts, clarify tax laws, and resolve cases in a production-oriented call center environment.
• Assist taxpayers/debtors by researching accounts using an automated collection and case management system.
• Ensure compliance through administrative legal collection actions such as: Lien releases and adjustments Establishing official payment plans
• Handle inquiries related to wage and/or bank levies and/or Offer In Compromise.
• Progress from individual income tax cases to business tax cases, with potential opportunities for in-person field collections work.
• Progress from Debtor and Employer inquires to Court Clerk inquiries, with potential opportunities to transition to Individual Income Tax Collections.

Benefits

• Job stability and quality of life!
• Enjoy your work/life balance with flexible schedule options and up to two days of telework per week.
• 12 Paid State holidays on top of vacation, sick, volunteer, and personal leave!
• Comprehensive and affordable health benefits.
• Got student loans? You may be eligible for the Public Service Loan Forgiveness program.
• Participation in the Virginia Retirement System, VA 457 Deferred Comp , and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees