Collections Representative

VentureTech Solutions•Fort Lauderdale, FL

26d

About The Position

Collection Specialist is responsible for collecting payment(s) on overdue accounts in compliance with in State guidelines. As a Collections Specialist you will negotiate and set up payment plans with individuals who have outstanding balances. The Collection Specialist will make outbound telephone calls, understand each borrower's financial situation, and work with them to establish a payment solution. Must have the ability to multitask in a fast-paced environment and maintain strong attention to detail. Must be able to easily handle rejection.

Requirements

Our ideal collector has six months to one year customer service/collections experience.
Call center experience a plus.
Our ideal collector demonstrates competency in using computer systems
Keyboarding proficiency and use of automated systems.
Our ideal collector has strong problem solving skills.
Ability to thrive in a lively working environment and multi-task.

Nice To Haves

Bi-lingual (English/Spanish) a plus.

Responsibilities

Negotiating the best possible payment arrangement if the consumer cannot pay their balance in full.
The Debt Collector acknowledges and appropriately greet and assist every customer in a timely manner.
The Debt Collector will manage telephone calls professionally, efficiently and with good communication skills.
The Debt Collector maintains call quality and productivity standards.
Attend to customer questions, complaints and concerns immediately, and facilitate satisfactory resolution.
Interact professionally with other employees.
Work effectively as a team contributor on all assignments.
The Debt Collector has the ability to add, subtract, multiply and divide in all units of measure. Ability to calculate figures and amounts such as discount and percentages.
The Debt Collector has the ability to define customers’ issues, collect data, establish facts, and draw valid conclusions.
The flexibility to work weekends and other varied shifts as assigned or mandatory overtime to meet. departmental deadlines if needed.
The Debt Collector will perform other job-related duties within the job scope as requested by management.
The Debt Collector has the ability to work in a standard office environment.
Ability to use office equipment including computers, telephones, headsets, calculators, copiers, and fax machines.
The Debt Collector has the ability to sit for long hours while using a binaural headset for long hours.
Ability to input large amounts of data into computer software during work schedule.