Collections Representative

Lowe's Home Centers • Mooresville, NC

10d

About The Position

Your Impact The Credit Collections Representative is responsible for managing a portfolio of trade credit accounts to ensure timely and accurate payment of balances. This role plays a key part in maintaining the financial health of the trade credit program by proactively monitoring account activity, resolving payment issues, and building strong customer relationships that support on-time payments and reduce credit risk. What You Will Do Be responsible for aging and soft collections within assigned portfolio of accounts (800-1000+ accounts) by telephone and/or email to process payments and/or initiate collections procedure, including release orders. Maintain accurate records of contacts and attempted contacts with account customer, as well as, records of any payments collected from the customers and accurate customer contact information Provide white glove customer service through answering inbound calls timely and process inquires/requests from ZenDesk ticketing system. Partner closely with Outside Sales Representatives and Pro Solutions Center Research and reconcile misapplications, overpayments, and unapplied cash, requesting refund checks, as needed Submit regular reports on the status of unpaid accounts and any repayment progress Leverage customer data (payment history, purchases, ability to pay, business strategy) to make decisions on credit limits, payment plans, etc.) Other duties, as assigned

Requirements

• High school diploma or equivalent
• Minimum 3 years’ experience in credit and collections environment

Nice To Haves

• Bachelor's Degree
• Cforia experience

Responsibilities

• Be responsible for aging and soft collections within assigned portfolio of accounts (800-1000+ accounts) by telephone and/or email to process payments and/or initiate collections procedure, including release orders.
• Maintain accurate records of contacts and attempted contacts with account customer, as well as, records of any payments collected from the customers and accurate customer contact information
• Provide white glove customer service through answering inbound calls timely and process inquires/requests from ZenDesk ticketing system.
• Partner closely with Outside Sales Representatives and Pro Solutions Center
• Research and reconcile misapplications, overpayments, and unapplied cash, requesting refund checks, as needed
• Submit regular reports on the status of unpaid accounts and any repayment progress
• Leverage customer data (payment history, purchases, ability to pay, business strategy) to make decisions on credit limits, payment plans, etc.)
• Other duties, as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees