Collections Representative (Experience Required!)

PestCo LLC•Irving, TX

5d•Remote

About The Position

Founded in late 2021, PestCo is one of the 25 largest Pest Control companies in the US. Through our leading brands, we offer single-family residential, multi-family residential, and commercial pest control services in key markets across the US. PestCo continues to expand through acquisition and strong organic growth. We emphasize that outstanding people. You will be working in the administrative department to assist Accounts Receivable with duties such as heavy collections, sending invoices and communicating with customers. Specifically 1. Heavy phones 2. Provide invoices and statements to customers. 3. Cross Train on other accounting/billing processes. 4. Updating Compliance Companies with current insurance information. 5. Monitor branch accounts receivable and identify overdue accounts. 6. Contact customers with overdue accounts and attempt to collect the overdue amount. (Heavy phones) 7. Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer. 8. Resolve customer issues and complaints concerning billing. Other responsibilities: Collaborate with other departments and managers on problem resolution. Assist with special projects and analysis.

Requirements

High school diploma or equivalent.
Strong Communication skills effectively through verbal, written and in person.
Strong customer service and in-person presentation skills.
Strong attention to detail and accurate record keeping.
Self-motivated.

Responsibilities

Heavy phones
Provide invoices and statements to customers.
Cross Train on other accounting/billing processes.
Updating Compliance Companies with current insurance information.
Monitor branch accounts receivable and identify overdue accounts.
Contact customers with overdue accounts and attempt to collect the overdue amount. (Heavy phones)
Maintain records of contacts and attempted contacts with delinquent account customers as well as records of any payments collected from the customer.
Resolve customer issues and complaints concerning billing.
Collaborate with other departments and managers on problem resolution.
Assist with special projects and analysis.