Collections Representative - West Palm Beach
About The Position
As a Collection Agent, you will play a vital role in interacting with customers, understanding their needs, and facilitating resolutions to their inquiries. You will be responsible for maintaining a positive customer experience while also managing collections and debt recovery processes. This role is an excellent fit for individuals who are eager to learn, passionate about helping others, and excited to develop new skills within a supportive team setting. Go getter personality and attitude will do very well. Hourly pay with opportunity to earn commissions on recovered amounts.
Requirements
- Bilingual English/Spanish strongly preferred
- High school diploma or equivalent; higher education is a plus.
- Strong communication skills, both verbal and written.
- Empathetic and patient approach when dealing with customer concerns.
- Ability to effectively navigate computer systems and databases.
- Positive attitude, willingness to learn, and adaptable to changing situations.
- Comfortable working in a fast-paced and dynamic environment.
- Detail-oriented with strong organizational skills.
- Ability to work well within a team and contribute to a positive team culture.
Responsibilities
- Handle inbound and outbound customer calls professionally and courteously.
- Assist customers in navigating processes, addressing inquiries, and resolving issues effectively.
- Collaborate with customers to establish repayment plans, negotiate settlements, and provide guidance on resolving outstanding debts.
- Maintain accurate and up-to-date records of customer interactions and payment arrangements.
- Adhere to established scripts, policies, and procedures while maintaining compliance with industry regulations.
- Provide empathetic and courteous customer service to ensure a positive customer experience.
- Work closely with team members and supervisors to ensure consistent achievement of performance metrics.
- Attend training sessions to enhance product knowledge, communication skills, and debt recovery strategies.
Benefits
- Comprehensive training to equip you with the necessary skills for the role.
- Competitive compensation and performance-based incentives.
- Opportunities for career growth and advancement within the company.
- Supportive and collaborative team environment.
- Benefits package including health insurance, retirement plans, and more.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
