Collections Representative

Aston Carter

4d • $23 - $23 • Onsite

About The Position

Join a dynamic team as a Collections Representative, where you will be responsible for managing accounts receivable processes, ensuring timely payment collection, and maintaining professional communication with clients. This role offers opportunities for skill development and career growth within a supportive environment.

Requirements

• Proficient in Microsoft Outlook and Microsoft Excel.
• Comfortable using office equipment, including a 10-key adding machine.
• Understanding of DSO aging buckets and AR trends.
• Strong Customer Service skills.
• 3 years of Collections experience, B2B preferred.
• Computer literacy.
• High School diploma or GED required; Associate’s degree in Accounting or Business preferred.
• Minimum 3–5 years of professional collections experience.

Nice To Haves

• Experience with JDE or similar accounting software preferred.
• B2B collections experience preferred; prior A/R experience a plus.
• Strong collections background with some credit analysis experience preferred.
• Collection agency experience a plus.
• Experience working with medium to large organizations preferred.
• Familiarity with franchise environments and parent/child account structures a plus.

Responsibilities

• Analyze accounts receivable balances, including Days Sales Outstanding (DSO), aging buckets, and AR trends to identify collection priorities.
• Monitor customer payment activity and follow up on past-due invoices through phone, email, and written correspondence.
• Research and resolve account discrepancies, payment issues, and customer inquiries as needed.
• Prepare and maintain accurate documentation, reports, and account notes.
• Communicate professionally and effectively with internal teams and external customers.
• Accurately perform mathematical calculations related to invoicing, payments, credits, and adjustments using whole numbers, fractions, and decimals.
• Utilize a 10-key adding machine for data entry and reconciliation.
• Work independently while also collaborating effectively within a team environment.
• Prioritize workload, manage interruptions, and respond to unexpected situations with professionalism.

Benefits

• comprehensive health, dental, and vision benefits starting after 30 days
• paid time off, including vacation, holidays, and sick time
• 401(k) with employer match
• free access to LinkedIn Learning
• hands-on, on-the-job training
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees