Collections Representative (2141)

Ironclad Environmental Solutions•Baytown, TX

About The Position

As a Collections Representative, you will play a crucial role in managing and recovering outstanding debts. Your responsibilities include tracking overdue accounts, engaging with customers to resolve payment issues, and implementing effective recovery strategies. You will investigate and resolve discrepancies in financial records, negotiate payment plans, and ensure compliance with debt collection regulations. Additionally, you will maintain up-to-date account statuses, alert superiors about problematic accounts, and prepare reports on collection activities. This role requires excellent communication and negotiation skills, strong problem-solving abilities, and a keen attention to detail.

Requirements

High school diploma or equivalent required, bachelor's degree in Business, Finance, or related field preferred.
Previous experience in collections, customer service, or a related role.
Solid understanding of billing procedures and collection techniques (e.g., skip tracing).
Knowledge of relevant legal and regulatory requirements.
Excellent communication and negotiation skills, both verbal and written.
Must be a strong problem solver with good analytical skills.
High level of accuracy and attention to detail.

Responsibilities

Track and monitor accounts to identify outstanding debts.
Reach out to customers via phone, email or in-person meetings to discuss outstanding payments.
Develop and implement effective recovery solutions based on individual customer situations.
Investigate and resolve discrepancies in financial entries, documents, and reports.
Negotiate payoff deadlines or payment plans.
Handle questions or complaints, investigate and resolve discrepancies.
Update account status and database regularly.
Alert superiors of debtors unwilling or unable to pay when necessary.
Adhere to all rules and regulations pertaining to debt collection.
Prepare and present reports on collection activity and receivables.