Collections Representative

Marine Credit Union•Winona, MN

46d

About The Position

Responsible for daily contact of past due MCU relationships, with a focus on problem resolution, minimizing losses and maximizing relationships for Marine Credit Union. CDRs must ensure a high level of service to our members and adhere to strict compliance with Federal and State laws and regulations relating to credit and collections.

Requirements

In depth knowledge of current federal and state rules and regulations regarding credit and collection activities.
Minimum of 1 year knowledge of effective Collection experience preferred including repossession, judgement, and garnishment, preferably in a credit union or retail bank.
Experience working in a process-oriented environment with importance placed on attention to detail.

Nice To Haves

Bachelor’s Degree in business related field is preferred but not required.
Previous consumer lending experience is a plus.

Responsibilities

Contact daily assigned collection routes and continue until worked to completing.
Document relationships and problem resolutions using the quality collection principles.
Develop and implements strategies to fully resolve past due balances.
Research and skip trace of past due members to make contact.
Strict adherence to all regulatory and legal compliance with Federal and State credit and collection laws.
Identify delinquent accounts and establish priorities for taking action to repossess, foreclose, and take possession of collateral security to reduce losses.
Mail legal documents and notices in compliance with state and federal regulations
Audit repossession documents for completeness and accuracy and identify trends and issues.
Monitor bankruptcy payments and initiate modification according to MCU policy & procedures.
Effectively liaise with regional, district and branch managers on collection activities.
Ensure each member is treated with dignity and respect and receives quality member service.
Represent MCU in litigation related to collection activities.
Other duties as assigned.