Collections Representative

Brookings Municipal Utilities • Brookings, SD

284d • $21 - $28

About The Position

Under the direct supervision of the Billing & Collections Supervisor, this position is responsible for performing collection work of delinquent telephone and utility accounts according to established policies and procedures.

Requirements

• Graduation from high school and experience in a related field.
• Graduation from postsecondary school in Business, Accounting, or Finance preferred or the equivalent thereof or an acceptable combination of high school education and experience in a related field.
• Knowledge of general office practices and procedures.
• Excellent organizational skills and attention to detail.
• Knowledge of or the ability to learn delinquent collection procedures.
• Ability to review and analyze records and operational procedures.
• Ability to operate office equipment and type 50WPM accurately.
• Proficient in Microsoft Office or similar software and must have the ability to learn BMU designated software.
• Ability to communicate, establish and maintain an effective and courteous working relationship with co-workers and the public.

Responsibilities

• Provides customer assistance related to securing payments.
• Reviews terms of service with customers and determines conditions for continuance or reactivation of service and monitors compliance.
• Initiates notices and service disconnections for nonpayment of account according to established policies and procedures.
• Maintains and analyzes collection records, programs, and reports.
• Assist customers with online registration, auto-pay questions, and troubleshooting.
• Assist in the payment collection area as needed.
• Ensure proper preparation and delivery of letters, notices, and other communications regarding delinquent accounts.
• Ensure the security and privacy of customer information and files.
• Responsible for maintaining effective communication and relationships with other employees.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Industry: Utilities
• Education Level: High school or GED