Collections Representative Lead
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About The Position
The position is responsible for continued follow-up on all assigned accounts to obtain high cash flow until the account is either paid/resolved, the work standard is complete, and the account can be referred to a collection agency or deemed uncollectable. The role involves contacting patients, employers, insurance companies, and government agencies by telephone or mail to expedite payment. Establishing effective working relationships with patients, collection agencies, vendors, and internal departments is crucial to effectively resolve account issues. The position also handles patient inquiries and complaints regarding the bad debt collection process, interprets insurance verification and billing information, and documents all accounts accurately. Additionally, the role includes managing settlement offers, vendor remits, and cash posting issues related to bad debt accounts, maintaining the lowest possible ratio of bad debt expense write-off, and providing guidance and training to team members.
