Collections Representative- Iselin NJ

Waste Connections • Woodbridge Township, NJ

125d • $20 - $26

About The Position

Waste Connections has an immediate opening for a Collections Representative based in Iselin, NJ. We are seeking a detail-oriented and results-driven professional to join our team in-office, five days a week. In this role, you will be responsible for making a high volume of outbound collection calls on delinquent accounts, taking customer payments over the phone, setting up payment arrangements, and resolving service or billing-related issues. This position requires excellent communication skills, strong problem-solving abilities, and a customer-focused approach to managing delinquent accounts.

Requirements

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• Proficiency in Microsoft Office (Word, Excel, Outlook) and collections software
• 1+ years of experience in collections, accounts receivable, or a related customer service role
• Strong negotiation and problem-solving skills
• Excellent verbal and written communication abilities
• Ability to work independently and collaboratively in a fast-paced office environment
• Strong attention to detail and ability to handle confidential information

Responsibilities

• Monitor and follow up on past-due accounts to ensure timely resolution
• Contact customers via phone, email, and written correspondence to collect outstanding payments
• Make 70-80+ outbound calls daily on delinquent accounts, managing automated call systems
• Collaborate with managers and departments to strategize and execute monthly collection plans
• Maintain accurate notes in customer portfolios
• Negotiate payment plans and settlements within company guidelines
• Provide assistance with online payments
• Meet or exceed collection targets and departmental goals
• Handle difficult customer interactions and escalate calls when necessary
• Report results to management

Benefits

• Competitive salary with performance-based incentives
• Comprehensive health, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off, holidays, and sick leave

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Waste Management and Remediation Services
• Education Level: High school or GED