Collections Representative (Experienced)

OneMCI•Dallas, TX

7d•$13 - $17•Onsite

About The Position

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a persuasive communicator with a passion for helping people regain financial stability? We’re hiring Experienced Collections Representatives to recover past-due consumer accounts while maintaining respectful, empathetic, and professional customer relationships. Join a team that values integrity, performance, and growth. We offer paid training , a competitive compensation structure , and a steady flow of new accounts. You bring the drive, professionalism, and contact center experience we’ll provide the tools and support to help you succeed. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Requirements

Must be 18 years or older
High school diploma or equivalent required
Prior experience in contact center roles such as collections, customer service, tech support, sales, or back-office support
Excellent written and verbal communication skills
Typing speed of 20+ WPM
Basic proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)
Familiarity with Windows OS
Strong conflict resolution, negotiation, and problem-solving abilities
Customer service-oriented: empathetic, responsive, patient, and conscientious
Ability to multi-task , self-manage, and stay focused in a fast-paced environment
Reliable and punctual with a strong work ethic
Team-oriented with excellent interpersonal skills

Responsibilities

Customer Contact : Make outbound and receive inbound calls to connect with customers regarding overdue accounts.
Negotiation & Resolution : Use proven recovery strategies and scripts to negotiate payment plans and settlements with empathy and tact.
Account Analysis : Review customer accounts to identify payment history and determine the best recovery approach.
Problem Solving : Offer solutions to customers facing financial challenges to help them maintain good standing.
Documentation : Accurately update account information, payment statuses, and customer interactions in the system.
Compliance : Follow all company policies, procedures, and regulatory guidelines, including debt collection laws.
Performance & Training : Meet monthly recovery goals, attend team meetings, and stay current with training materials and process updates.
Team Collaboration : Communicate effectively with peers and leadership and escalate unresolved issues when necessary.

Benefits

Paid Time Off: Earn PTO and paid holidays to take the time you need.
Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations and sometimes even cars!
Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 60 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location.
Retirement Savings: Secure your future with retirement savings programs, where available.
Disability Insurance: Short-term disability coverage is available to help protect you during unexpected challenges.
Life Insurance: Access life insurance options to safeguard your loved ones.
Supplemental Insurance: Accident and critical illness insurance
Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities.
Paid Training: Learn new skills while earning a paycheck.
Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.
Casual Dress Code: Be comfortable while you work.