Collections Representative (Collector) - Dallas

Stellantis Financial Services•Dallas, TX

7d•$19 - $24•Hybrid

About The Position

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citron, Dodge, DS Automobiles, Fiat, Jeep, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience. Salary and Benefits: At Stellantis Financial Services you can make a difference in a crucial role in our high performing culture. We offer career development opportunities, competitive pay and great benefits including: Position Summary: Responsible for the collection and resolution of delinquent auto loan accounts. Utilizes telephone, automated dialer, and written correspondence in a fast-paced goal-oriented collections department. Provides customer service regarding collection issues and available collection programs. Accountable for reducing delinquency for assigned accounts.

Requirements

Minimum 2 years of collection-related experience.
High school diploma/GED
Must have reliable transportation and live within a commutable distance of Dallas, TX

Nice To Haves

Moderate computer knowledge of MS Excel and MS Word software and keyboard skills including minimum accuracy requirements
Ability to recognize problems, resolve or escalate as needed, including using a variety of talk-offs to convince the customer to make a payment
Speak and listen effectively to customers via phone, and tolerate stressful interactions with customers
Multi-task in a high energy standard office and/or home environment
Knowledge of and compliance with the Fair Debt Collection Practices Act, local, state, and federal collection laws

Responsibilities

Confers with customers by telephone in an attempt to collect current and past due payments, determines the reason for delinquency, and updates customer information.
Confirms account holder by following safeguards procedures on every call.
Documents conversations and arrangements accurately in the collection system.
Adheres to collection standards of conduct policy on all accounts including third parties.
Treats all contacts in a courteous and professional manner.
Reviews customers files and offers programs to qualified customers to minimize delinquency.
Uses established procedures to make effective use of extensions and due dates to changes to resolve delinquent accounts.
Utilizes collection skip tools to locate accounts leading to resolution.
Recommend accounts for repossession or legal action.
Maintains delinquent rates at or below objectives.
Meet daily and weekly production goals (Calls and dollars collected)
Compliance with all company policies and procedures.
This position involves regular access to specified personal information of consumers, including, but not limited to, Social Security numbers and dates of birth.
All other duties assigned.

Benefits

Retirement plan - 401(k) match
Health insurance (medical, dental, prescription drug, vision) and savings/spending accounts
Virtual office visits
Employee Assistance and Wellness Programs
Company provided life and disability insurance
Supplemental insurance (life, critical illness, auto, pet, identify theft and legal services)
Employee Assistance and Wellness Programs
Tuition reimbursement
Paid Time Off (holidays, vacation flex and sick days)
Vehicle discounts for loans or lease
Potential performance based monthly bonus
Referral bonus
High performing associates can create their own work schedule on a weekly basis
Hybrid Work Arrangement
Comfortable casual work environment