Collections Representative (Collector) - Houston

First Investors Financial Services • Houston, TX

118d • $19 - $24

About The Position

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citroën, Dodge, DS Automobiles, Fiat, Jeep®, Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys. Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.

Requirements

• Minimum 2 years of collection-related experience.
• High school diploma/GED.
• Must have reliable transportation and live within a commutable distance of Houston, TX.

Nice To Haves

• Moderate computer knowledge of MS Excel and MS Word software and keyboard skills including minimum accuracy requirements.
• Ability to recognize problems, resolve or escalate as needed, including using a variety of talk-offs to convince the customer to make a payment.
• Speak and listen effectively to customers via phone, and tolerate stressful interactions with customers.
• Multi-task in a high energy standard office and/or home environment.
• Knowledge of and compliance with the Fair Debt Collection Practices Act, local, state, and federal collection laws.

Responsibilities

• Confers with customers by telephone in an attempt to collect current and past due payments, determines the reason for delinquency, and updates customer information.
• Confirms account holder by following safeguards procedures on every call.
• Documents conversations and arrangements accurately in the collection system.
• Adheres to collection standards of conduct policy on all accounts including third parties.
• Treats all contacts in a courteous and professional manner.
• Reviews customers' files and offers programs to qualified customers to minimize delinquency.
• Uses established procedures to make effective use of extensions and due dates to changes to resolve delinquent accounts.
• Utilizes collection skip tools to locate accounts leading to resolution.
• Recommend accounts for repossession or legal action.
• Maintains delinquent rates at or below objectives.
• Meet daily and weekly production goals (Calls and dollars collected).
• Compliance with all company policies and procedures.

Benefits

• Retirement plan - 401(k) match.
• Health insurance (medical, dental, prescription drug, vision) and savings/spending accounts.
• Virtual office visits.
• Employee Assistance and Wellness Programs.
• Company provided life and disability insurance.
• Supplemental insurance (life, critical illness, auto, pet, identify theft and legal services).
• Tuition reimbursement.
• Paid Time Off (holidays, vacation flex and sick days).
• Vehicle discounts for loans or lease.

What This Job Offers

• Career Level: Entry Level
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED