Collections Portfolio Specialist (Collector) (Hybrid)

Octane•Irving, TX

4d•Hybrid

About The Position

Octane is unlocking the power of financial products for merchants and consumers. Our cutting-edge technology and innovative financial products empower businesses with more control and flexibility, enabling them to deliver seamless digital experiences, drive customer loyalty, and build long-term value. Octane supports merchants throughout the sales cycle: connecting dealerships with high-intent buyers, driving transparent, fast, and easy closings with award-winning technology, and providing on-going customer care with superior loan servicing. Founded in 2014, Octane supports over 60 OEM partner brands and over 4,000 dealer partners, and has a team of over 600. Visit www.octane.co. We have a strong need for a Bilingual (fluent in Spanish) Collectors to join Roadrunner’s Operations Center in Irving, Texas. This is a tremendous opportunity to partner with us to build a best in class servicing organization for our portfolio of loans. Successful candidates will be honest, with a strong work ethic, few unscheduled absences, and always punctual. You will need a secure private area with no distractions when working from home, along with the ability to work a flexible schedule Mon –Fri 8:00am to 5:00pm includes one late night 10:00am to 7:00pm. Up to two Saturdays per month 8:00am to Noon. May include some overtime. Schedules subject to change based on business needs. The successful candidate is self-directed in work prioritization and demonstrates superior judgment-making ability within the scope of the position’s areas of responsibility. The associate will perform all duties in accordance with policies and procedures and all state and federal regulations.

Requirements

HS Diploma or GED required (some college coursework a plus) followed by preferably two years of collections and or servicing experience, ideally in auto finance or an installment loan portfolio.
Able to work a flexible schedule which may include some overtime, some nights, weekends, and holidays; Honest with strong work ethic, unscheduled absences are rare, always punctual.
Basic understanding of finance/lending; Lease servicing experience a plus.
Working knowledge of Word and Excel.
Able to master use of web-based system of record (LoanPro) and available skip tools (training provided).
Energetic, flexible, empathetic, with a positive attitude, with the ability to work well under pressure to meet daily and monthly goals.
Strong communication and negotiation skills along with excellent “people” skills and a strong customer service attitude.
Possess excellent written and verbal communications skills; Bilingual English/Spanish a plus.

Nice To Haves

Lease servicing experience a plus.
Bilingual English/Spanish a plus.

Responsibilities

Maintain delinquency and mitigate losses by conducting outbound and Inbound collection and customer service calls.
Comply with all federal and state specific laws that regulate collections and servicing activities.
Provide consistent and productive follow up on delinquent accounts ranging from 5-90 + days delinquent.
Investigate and resolve complex problems and issues generally associated with loan servicing, i.e. potential loss situations such as insurance claims, confiscations, impounds, bankruptcy sequestrations and repossessions.
Advance win-win solutions to assist customers with payment extensions and refinance options.