WFH Collections Officer

National Credit Recovery Inc•Ontario, CA

1d•Remote

About The Position

We are seeking for a Collections Officer for the Operations Department to assist with debt collection. The collections officer will call customers to notify them of their debts, arrange payment plans, and ensure that payments are made as soon as feasible.

Requirements

At least 2 years experience in 3rd party collections
At least 1 year experience in Call Centre industry
Excellent oral and written communication skills in English for consistent collection calls
Ability to display prior track record of top tier results
Strong math skills with the ability to perform basic calculations quickly
Strong work ethics and willingness to learn
Ability to pass a background check
Solid organizational and time management skills
Proficiency in Microsoft Excel and Outlook
Ability to adapt in a fast-paced environment
Broadband Internet with wired connection from computer to modem. Speed must be 50 MPBS upload and 20 MPBS download.

Responsibilities

Establishing professional relationships with clients, educating them on best practices
Negotiating optimal payment arrangements to resolve customers' bills
Maintaining a high level of professionalism in all interactions
Contacting past-due customers by phone, negotiating payment agreements, and sending correspondence
Updating customer account information and documenting call activity details
Handling objections, excuses, and adhering to regulatory standards and best practices
Achieving individual collection targets to meet department and company goals

Benefits

Competitive base salary: Plus performance rewards that motivate.
Exciting benefits: Rewards, prizes, fun events, corporate discounts and much more.
Career growth: Global opportunities and professional development
Comprehensive benefits: Insurance, paid training and support.

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