Collections Officer

Credit Union of Texas • Allen, TX

5d

About The Position

The Collection Officer is responsible for assisting members with resolving their
loan delinquency, and /or other account issues affecting loan repayment. This
role requires daily phone calls, processing payments, skip tracing duties,
examining delinquent loans, making recommendations for extensions, due date
changes, refinancing, and repossessions. The objective is to reduce delinquency
and charge off loans, leases and credit cards while providing exceptional member
service with each contact made.

Requirements

• Must be willing to work until 7PM and two Saturdays a month.
• Must have a working knowledge of collection regulations.
• Must have a positive attitude, be open-minded and flexible enough to work in any given situation a member may present.
• Strong computer and technology skills.
• High school diploma or general education degree (GED) and one to two years related experience and/or training.
• Minimum 2 years or more of similar or related experience.

Responsibilities

• Make/receive collection calls on behalf of the credit union, regarding past due accounts.
• Make suitable payment arrangements with members to bring accounts current in a timely manner.
• Documents all conversations and actions accurately in the collections database.
• Skip tracing through available sources to locate members.
• Providing assistance when available to past due members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees