Collections Manager

Labor On Demand • San Antonio, TX

1d • Onsite

About The Position

Under general direction, the Collections Manager is responsible for administrative and supervisory work planning, organizing, and coordinating the activities of the Collections Section within the Finance Department. This role ensures the efficient recovery of funds and oversight of cashiering functions. Essential Duties and Responsibilities: The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

Requirements

• Required: Bachelor's Degree from an accredited college or university.
• Five (5) years of increasingly responsible experience in accounting, tax administration, or a related field.
• Three (3) years of supervisory or lead work experience.
• Successful completion of a criminal history background check, education, and work history verification, and drug screening test.
• Knowledge of Ad-valorem property tax billing and collection procedures.
• Strong knowledge of property tax codes, laws, statutes, and regulations.
• Knowledge of Lien processing procedures.
• Ability to prepare official financial statements and complex analyses.
• Ability to perform all physical, analytical, and intellectual requirements of the position.
• Ability to understand, remember, and apply complex instructions regarding tax code and law.
• Ability to communicate effectively under pressure, particularly regarding collection efforts.

Nice To Haves

• Experience with automated collections or point-of-sale systems (SAP or ERP preferred).

Responsibilities

• Workflow Oversight: Directs day-to-day workflow for staff and ensures timely processing of all collections and cashiering functions.
• Policy Management: Develops and maintains collection policies; monitors effectiveness and ensures compliance with Service Level Agreements ($SLAs$).
• Financial Verification: Verifies customer receipt information, ensuring mathematical accuracy and correct general ledger ($GL$) coding.
• External Collections: Manages contracts and activities with external collection agencies for past-due accounts.
• Tax Monitoring: Monitors property tax collected by Bexar County; evaluates proposed tax abatements and historic property tax exemptions.
• Annexation Studies: Assists in the review and development of studies for proposed new city annexations.
• Departmental Liaison: Acts as a primary resource and liaison between City Departments and external contacts.
• Personnel Management: Interviews, selects, supervises, evaluates, and counsels personnel according to established City guidelines.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager