Collections Manager (Full Time, In Office)
About The Position
Bull City Financial Solutions is looking for a hands-on Collections Manager to lead our collections team and oversee day-to-day recovery operations. This role is focused on execution, performance, and compliance in a regulated environment, with responsibility for managing people, results, and process. You will manage team leads and collectors, track performance, address issues as they come up, and work with internal leadership and clients to ensure collections activity is effective and aligned with expectations. While the role includes client interaction, it is primarily focused on leading the collections function. This is a fully on-site role aligned with collections operations. Some teams may work remotely, but this position is expected to be present and engaged.
Requirements
- Previous experience managing collections operations
- At least 3 years of leadership experience in a collections environment
- Strong understanding of compliance, call center operations, and performance management
- Clear and professional communication skills
- Comfortable working with data, metrics, and reporting
- Strong organizational and problem-solving skills
- Proficient with computers and standard business software
Nice To Haves
- Experience in regulated or healthcare collections preferred
Responsibilities
- Lead and oversee daily collections operations
- Manage collections staff, including team leads and collectors
- Coach and develop team members, addressing performance issues as needed
- Monitor productivity, call quality, and recovery metrics
- Identify trends, gaps, and opportunities to improve results
- Ensure all collection activity complies with applicable laws, regulations, and client requirements
- Manage staffing, schedules, and workload distribution
- Support client communication related to collections performance and escalations
- Partner with leadership to align collections activity with company goals
- Maintain clear reporting and visibility into collections performance
- Build a professional, compliant, and results-focused team culture
Benefits
- Salary range: $70,000–$85,000 base pay (position is eligible to participate in the Leadership Level Bonus Plan, which is paid monthly)
- 21 days PTO per year (increases over time)
- 401(k) plan eligibility after 1 year
- Opportunities for advancement
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
