Collections Manager

First Commerce Credit Union • Tallahassee, FL

269d

About The Position

The Collections Manager ensures the effective and regulatory compliant execution of the full breadth of collections strategies, systems and operations for the credit union. This includes an ongoing evaluation of best practices and ensuring efficiency and productivity remain at very high levels. The Collections Manager performs a variety of tasks to include management (through direct reports) of account extensions, modifications, foreclosures, repossessions, bankruptcies, loss mitigation, delinquency reporting, vendor coordination, and project management across FCCU's lending spectrum. This position requires a skill set that encompasses all of FCCU's lending lines of business including consumer secured and unsecured loans, credit card debt, real estate loans as well as commercial loans. This position leads, directs, and continuously improves the work of an efficient, high functioning collections team, to assure internal controls are in place to protect assets from loss. This includes identifying and correcting weaknesses on the team; ensuring each team member is well suited for his or her role; ensuring each is fully trained; ensuring that proper cross-training has occurred as appropriate; and ensuring that each team member remains current with regard to changes in the regulatory environment. This position is also responsible for ensuring compliance with all FCCU guidelines, policies and procedures, and the full array of regulatory operational requirements, standards and guidelines. The Collections Manager is responsible for ensuring attainment of quarterly and annual financial goals of the credit union while working with the Lending, Finance, and Member Service departments. The incumbent is responsible for developing and managing collections projects to ensure FCCU is positioned for success with the identification and implementation of effective contemporary collections systems and strategies.