Collections Manager

Sprague Energy Corp • Portsmouth, NH

112d

About The Position

Sprague is passionate about delivering the diverse products and programs that warm, power and move the world. We keep homes warm through Northeastern winters and hospitals cool through summer. We help small businesses focus on serving their communities, and our renewable fuels keep our country's infrastructure running. From importing wind energy components to deploying leading-edge solar technology to help power terminal facilities, we are committed to continually evolving to meet our customers' changing energy needs. Our Collections Manager will accurately manage the day-to-day process and operations involved with collections on overdue/delinquent accounts. We are looking for someone that is detail orientated, personable, has advanced Microsoft Excel skills and has supervisory experience. You will manage and supervise a group of Credit Representatives while also being responsible for training new team members. In this role, you will manage the aging of assigned accounts receivable portfolio and goals assigned to team members, as well as tracking over limit and/or past due customers. The schedule for this position is Monday to Friday, 8:30AM-5:00PM, with required after hours availability for customer emergencies. This opportunity will be based in the Portsmouth, NH office.

Requirements

• Business degree and/or 1-2 years credit/collection experience required.
• 1-3 years' experience in management skills.
• Advanced Microsoft Excel experience required.
• Knowledge of the energy industry helpful.
• Strong computer literacy skills and analytical aptitude.
• Ability to work independently and aggressively.
• Excellent written and verbal communications.
• Ability to interact well with customers, management, and staff.

Responsibilities

• Manage the day-to-day process and operations involved with collections on overdue/delinquent accounts.
• Supervise a group of Credit Representatives and train new team members.
• Manage the aging of assigned accounts receivable portfolio and goals assigned to team members.
• Track over limit and/or past due customers.
• Prepare monthly reporting/matrix to track trends within the team's portfolio.
• Interact daily with team members in person and remotely.
• Assist Credit Representatives with account reconciliations.
• Work closely with Sales members and managers to resolve issues.
• Initiate demand letters, outbound calls and handle escalated customer facing issues.
• Perform correspondence as needed.
• Other duties as required.

Benefits

• 401(k) Traditional and Roth plans with employer match of 100% of the first 6% of the employee's contribution.
• Defined Contribution Plan with an automatic contribution from Sprague.
• Paid Volunteer Time.
• Flexible Working Policy.
• Choice of high deductible and PPO Health Plans to fit your individual needs.
• Wellness Program.
• Three weeks (15 days) of paid vacation time per year.
• Tuition reimbursement for further education.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Merchant Wholesalers, Nondurable Goods
• Education Level: Bachelor's degree