Collections - Manager/Senior Manager

Sigma Computing • San Francisco, CA

78d • $140,000 - $180,000

About The Position

The Senior Collections Manager will own the end-to-end collections process, balancing firm credit control with a customer-focused approach. You’ll oversee one Collector, build scalable processes, and collaborate cross-functionally to reduce aging receivables, improve DSO, support revenue growth, and maintain healthy customer relationships.

Requirements

• 7+ years of experience in collections, credit control, or accounts receivable, preferably in a B2B SaaS or subscription-based environment.
• At least 3 years in a supervisory or team lead role.
• Strong understanding of collections strategies, dispute resolution, and credit analysis.
• Exceptional communication and negotiation skills with a customer-first mindset.
• Proficiency in using ERP, CRM, and billing platforms (NetSuite, Salesforce, or similar preferred).
• Data-driven approach with strong Excel/Google Sheets skills.
• Ability to work in a fast-paced, high-growth environment and adapt to changing priorities.
• Detail-oriented and data-driven, with the ability to analyze complex billing scenarios and drive continuous process improvement.
• Strong problem-solving skills with a proactive and strategic mindset.

Responsibilities

• Lead and manage the collections function, including direct supervision of one Senior Collector.
• Develop, implement, and refine collections strategies to meet DSO and cash flow targets.
• Monitor the AR aging report and prioritize collection efforts for high-value and delinquent accounts.
• Handle complex or escalated collection matters, including dispute resolution.
• Partner with Sales, Customer Success, and Finance to address billing disputes, contract issues, and payment delays.
• Maintain and improve collections policies, procedures, and reporting tools.
• Analyze collections metrics and present regular performance updates to leadership.
• Ensure compliance with all applicable credit and collections regulations.
• Contribute to system/process automation to support scalability as the company grows.

Benefits

• Equity
• Generous health benefits
• Flexible time off policy. Take the time off you need!
• Paid bonding time for all new parents
• Traditional and Roth 401k
• Commuter and FSA benefits
• Lunch Program
• Dog friendly office

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Number of Employees: 501-1,000 employees