The Collections Manager within our Special Asset Management (SAM) team oversees the day to day activities of a team that mitigates the delinquency and loss associated with defaulted accounts while providing excellent member service.
Lead a team of high-performing and engaged employees through effective people leadership practices including regular communication of performance expectations and feedback to employees to maintain high team performance.
Provide coaching and corrective action as required; actively support employee professional growth and development.
Identify and manage regulatory and legal risk, proactively ensuring compliance through sound practices.
Meet established department metrics; update leader on all major projects and goal progress; research, resolve and communicate operational and employee issues to leader or other business units as appropriate.
Develop and maintain documentation for department practices and policies, updating as required.
Identify and implement process improvement opportunities.
Manage third party vendor relationships, as appropriate.
Minimum Education: Bachelor's degree in Business Administration or related field is preferred.
Minimum 5 years' experience in loss mitigation, contract restructuring or collection including default management within the financial services industry.
Minimum one year experience managing a team of people.
Broad knowledge of financial industry regulations such as Reg Z, FDCPA, FACTA, FCRA, SCRA and Federal Bankruptcy Code.
Firm knowledge of real estate and consumer loan contracts and default clauses.
Proven people management and development skills, adept at providing frequent and valuable performance feedback to develop and build employees.
Excellent verbal and written communication skills; able to express ideas concisely and logically to all levels.
Ability to effectively collaborate with multiple business units, leadership and vendors to achieve organizational goals.
Ability to work well under pressure, handle multiple assignments and deliverables simultaneously with the flexibility to meet changing needs and demands.
Proven ability to professionally handle sensitive documents.
Proven skills and commitment in meeting or exceeding member expectations and requirements.
Strong analytical, problem solving and decision making skills; ability to resolve complex issues with minimal direction.
Ability to foster strong relationships with internal and external stakeholders.
Working knowledge of Microsoft Office Suite.
Traditional medical, dental, and vision coverage.
401K matching up to 5% per pay period.
Accrue up to 17 days of Paid Time Off your first year of employment.
11 paid federal holidays.
Special employee pricing on lending products such as mortgage, auto, and personal loans.