Collections Manager - (Hybrid) Cincinnati

Worldpay-posted 2 months ago
5,001-10,000 employees
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Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. We’re looking for a Collections Manager to join our ever evolving Finance Shared Services- Collections team and help us unleash the potential of every business.

  • Manage and monitor collection activities to ensure timely recovery of outstanding balances.
  • Develop internal/external strategies to reduce delinquency rates and improve cash flow through implementation of automation tools or software to improve efficiency.
  • Provide training, performance feedback, and guidance to ensure team effectiveness.
  • Ensure all collection activities comply with legal regulations (e.g., FDCPA).
  • Work closely with internal stakeholders to resolve disputes and improve customer experience.
  • Experience in supervisory or leadership roles.
  • Advanced knowledge of MS Excel.
  • Excellent analytical and problem-solving abilities.
  • Strong leadership and communication skills.
  • Proficiency in using collections software and tools.
  • Experience in developing and implementing policies and procedures for collecting debts.
  • Experience in predicting and monitoring financial credit risks.
  • Experience in vendor/stakeholder management.
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