Collections & Legal Recovery Manager

Del Sol Furniture & Mattress • Phoenix, AZ

98d • $50,000 - $60,000

About The Position

Del Sol Furniture is seeking an experienced Manager to oversee our Collections and Legal Recovery departments. This is a key leadership role for a professional who thrives on coaching, process improvement, and driving results. We’re a family-owned furniture business serving the Phoenix area since 1997. We provide in-house credit to our customers, and this role ensures that our collections and legal recovery operations run efficiently, professionally, and in full compliance with regulations.

Requirements

• Proven management experience in collections, legal recovery, or a related field
• Strong leadership, communication, and coaching skills
• Ability to analyze performance data and implement process improvements
• Bilingual (English/Spanish) preferred
• High level of integrity and professionalism
• Strong organizational and problem-solving abilities

Responsibilities

• Lead and manage both Collections and Legal Recovery teams to achieve departmental goals
• Develop and implement strategies to optimize recovery rates and minimize delinquencies
• Coach, train, and mentor staff to improve performance, documentation, and customer interactions
• Monitor metrics, prepare reports, and adjust processes to enhance efficiency and results
• Ensure compliance with federal, state, and local regulations in all collection and legal recovery activities
• Collaborate with internal departments and external legal counsel as needed
• Identify opportunities for process improvement and cost reduction

Benefits

• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 51-100 employees