Collections Expert

Moxie Pest Control•Irving, TX

About The Position

The Collections Expert is someone passionate about talking to customers and resolving their issues quickly and efficiently. A self-starter who is able to roll up their sleeves and learn new skill sets to get the job done and a team player who wants to partner with their colleagues to help put the customer experience first!

Requirements

Must possess a high school diploma, or equivalent
Customer service experience preferred (call center, hospitality, service industry, automotive industry etc.)
Basic understanding of G-Suite applications (Google Docs, Google Slides, Google Sheets
Become an expert at PestRoutes - our CRM
Excellent communication and interpersonal skills
Driven and ambitious individual with a strong desire to succeed.

Responsibilities

Manage inbound calls for customers with bad debt
Maintain the standard occupancy rate for the department
Primarily handle outbound communication based upon an assigned list
Assist with inbound general customer inquiries as needed
Respond to SMS, Email and Voicemails from customers
When applicable participate in cross training within other CC departments
Assist management with non recurring tasks as needed
Customer data entry
Identify opportunities to update or improve customer service procedures and make recommendations to the appropriate staff
Performs other related duties as assigned