Collections & Customer Service Representative

Washington Regional Medical Center • Fayetteville, AR

339d

About The Position

The role of the Collections & Customer Service Representative reports to the Collection Manager. This position is responsible for completing tasks assigned to the legal collections team. Washington Regional Medical System is a community-owned, locally governed, non-profit health care system located in Northwest Arkansas in the heart of Fayetteville, which is consistently ranked among the 10 Best Places to Live in the country. Our 425-bed medical center has been named the #1 hospital in Arkansas for four consecutive years by U.S. News & World Report.

Requirements

• High school diploma or GED
• Two years' experience with account collections, telephone negotiations, and legal documentation preparation, required

Nice To Haves

• Previous experience with motor vehicle insurance or health insurance claim processes, preferred

Responsibilities

• Review accounts to determine appropriate follow up and closing procedures
• Prepare documents necessary for dissemination of medical liens, bankruptcy claims, probate claims, lawsuits, and garnishments to the proper authorities
• Negotiate payment plans and settlement of accounts with patients, insurance companies and attorneys, and/or all necessary parties
• Maintain records pertaining to court documents filed and monthly collections
• Responsible for new employee orientation
• Perform back-up receptionist or cashier duties as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees