Collections CSR

FSNB,National Association•Lawton, OK

23h•Onsite

About The Position

FSNB collectors are expected to be familiar with all bank procedures and policies. Our collectors should be able to communicate professionally and negotiate with customers while maintaining a pleasant tone.

Requirements

Good verbal and written communication skills.
Ability to work well as a team member and with other departments.
Ability to perform work accurately, thoroughly and in a timely manner.
Ability to multi-task.
Basic knowledge of Excel, Word and other resources pertaining to our job duties.

Responsibilities

Make out-going phone calls to collection customers in a timely manner.
Answer in-coming phone calls for the department and over-flow calls for the Call Center.
Maintain collection queues on a daily basis.
Initiate, negotiate and follow through with payment arrangements on a daily basis.
Be knowledgeable of the different types of accounts and products and services we offer.
Research and investigate to locate collection customers.
Be able to discuss the account with the customer in a professional and pleasant manner.
If unable to successfully resolve, must be able to initiate and prepare legal action or submit to the customer’s credit report.
Be aware and familiar with the FDCPA (Fair Debt Collections Practices Act) and the bank’s collection policy.
Perform all clerical duties pertaining to collections that is asked of you and/or assigned to you by your supervisor.