Collections Clerk

Taos County, NM • Taos, NM

120d • $15

About The Position

The Collections Clerk performs a variety of working level, customer service, para-professional accounting and bookkeeping duties as needed to expedite various day-to-day functions of the Solid Waste Department and as receptionist for the Finance Department, providing first-line contact to the public. This position is under the direction of the Solid Waste Coordinator and/or Finance Director. The job description is intended to be somewhat general in nature and does not detail all duties of a particular job assignment. Additional duties, responsibilities, and accountabilities may be assigned depending on the Department Job Assignment.

Requirements

• High School Diploma (or GED or High School Equivalence).
• At least two (2) years directly related experience.
• Ability to read and write English to understand and interpret written procedures and technical manuals.

Nice To Haves

• Bi-lingual (English/Spanish).

Responsibilities

• Maintains effective customer relations and performs customer service daily.
• Accepts customer payments and/or exemption paperwork as needed.
• Reviews exemption documents and applications from customers and private contractors; verifies information and processes exemption applications according to established procedures.
• Receives incoming calls and provides specific assistance to Solid Waste customers.
• Receives and posts various vendor and account payments into county operating system; assures accuracy with deposit(s) into established fund line items.
• Performs daily reconciliation of deposits and assigned cash box, assures records balance.
• Monitors collection status, determines need to follow up by contacting customers; prepares monthly status report of outstanding payments.
• Processes required collection activities for identified delinquent accounts.
• Researches property status on assessor's office database; verifies owner information on mobile home transfers.
• Pulls and prepares old or outdated paperwork for archive process.
• Provides backup for private hauler, waste management, mobile home parks and homeowner association exemption verifications.
• Contacts and coordinates with utility billing departments for customer lists.
• Prepares various billings, delinquent notices, disability forms and vacancy forms for mailing to customers.
• Researches customer correspondence; initiates customer correspondence utilizing form documents and information brochures.
• Manages Solid Waste customer complaints, questions, etc.; acts as a front-line receptionist for the Finance department.
• Receives and posts various customer payments into county operating system.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees