Collections Associate

Virtual Agent • Newport Beach, CA

298d

About The Position

Vaco is seeking a highly motivated professional to join our client's team. Located in Newport Beach, California, we are looking for a Collections Associate that will work with partner banks to handle the collection of past due accounts as well as following up with customers who have not completed their title and registration paperwork. The ideal candidate must project a positive and professional company image through all customer interaction.

Requirements

• Disciplined, self-motivated person who is hands on and takes ownership of their responsibilities.
• Excellent communication skills.
• Pays attention to detail and is exceptionally organized.
• Confident interacting directly with clients over the telephone.
• Energetic, dependable, self-starter.
• Knowledge of Microsoft Excel and Word.
• Outstanding telephone etiquette.
• Professional verbal and written communication skills.

Responsibilities

• Work with partner banks to collect past due accounts.
• Call past due accounts.
• Follow up with customers who have not completed requirements to title vehicles.
• Determine steps necessary to bring accounts to resolution.
• Pull credit bureaus to assess customers' situation.
• Recommend to management the appropriate action to be taken on unresponsive accounts.
• Work with outside agencies to initiate appropriate action.
• Handle repossession process when necessary.
• Assist in the remarketing of repossessed vehicles.
• Keep accurate records of all collection accounts.
• Work all accounts to a conclusion.
• Follow all regulations set forth under the FDCPA (Fair Debt Collection Practices Act).
• Title Process automobile title work.
• Advise customers of necessary steps to complete the registration process.
• Track outstanding and missing titles.
• Field inquiries from customers and dealers.
• Follow-up with customer and dealers on outstanding titles.
• Communicate registration steps with sales reps for successful loan transactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: Bachelor's degree