Collections Associate

Aston Carter•Signal Hill, CA

9d•$25 - $28•Onsite

About The Position

Key Responsibilities • Conduct daily outreach via phone and email to customers with past-due invoices to obtain payment commitments and resolve outstanding balances. • Maintain accurate records of collection activities, notes, promised payments, and escalation actions. • Proactively research and resolve closed or inactive accounts, including identifying updated customer contacts. • Collaborate with internal departments (service, operations, billing, and accounting) to resolve invoice discrepancies or service-related disputes. • Utilize FieldBoss and Microsoft Dynamics Business Central to review invoice statuses, post payments, and document collection efforts. • Generate AR aging reports and track progress against collection goals. • Follow company policies and compliance guidelines for collection communications. • Support continuous improvement of collections processes to drive faster resolution of outstanding balances. Duties notes: - Supporting backlog in 2 states - Weekly reports to manager and 1/week meeting to update on challenges, client issues, preference - Fully understand the different tiers of agreements for elevator maintenance - whats covered/whats not - pursuing payments for OT call, or day time call. - Customer assumes it's covered but every contract is different so might not be - so they can explain to the customer why it's not covered.

Requirements

Minimum 3 years of experience in collections, accounts receivable, or a related accounting function — preferably within construction, service, or repair industries.
B2B
Yoe: any yoe wont disqual.
Experience with backlog of aging
100% collections, phone calls, emails - dealing with difficult customers, frustrated or won't pay
Example of reducing aging DSO balance or dealing with aging
Software - microsoft business central // fieldboss invoice housed - (from quickbooks)
Excel - comfortable with spreadsheets, basic formulas and formatting. Generating reports.
Industry - construction ideal bc diff projects and progress billing side of things, but wide open if got results.
Contracts - what's covered and billable what isn't
Minimum 3 years of experience in collections, accounts receivable, or a related accounting function — preferably within construction, service, or repair industries.
Working knowledge of basic accounting and invoicing principles.
Proficiency with Microsoft Office applications (Outlook, Excel, Word).
Strong verbal and written communication skills.
High attention to detail with solid time management and organization skills.
Ability to work independently while maintaining strong collaboration with team members.
Positive attitude and strong team-oriented mindset.

Responsibilities

Conduct daily outreach via phone and email to customers with past-due invoices to obtain payment commitments and resolve outstanding balances.
Maintain accurate records of collection activities, notes, promised payments, and escalation actions.
Proactively research and resolve closed or inactive accounts, including identifying updated customer contacts.
Collaborate with internal departments (service, operations, billing, and accounting) to resolve invoice discrepancies or service-related disputes.
Utilize FieldBoss and Microsoft Dynamics Business Central to review invoice statuses, post payments, and document collection efforts.
Generate AR aging reports and track progress against collection goals.
Follow company policies and compliance guidelines for collection communications.
Support continuous improvement of collections processes to drive faster resolution of outstanding balances.