Collections Associate

KONE•Des Moines, MN

15d•$61,000 - $94,490•Remote

About The Position

Are you ready to make your next career move to join our team as our Collections Associate for KONE Americas? Do you enjoy maintaining detailed records of collection activities, communications, and ensure accurate contact information? Does contacting customers to collect outstanding payments motivate you? Do you thrive in areas where you negotiate payment plans and settlements within company guidelines? Are you skillful with monitoring accounts to identify overdue payments and take appropriate action (credit memos, refunds, credit holds, Notice of Intent Letter, Final Deman letter, lien waivers, etc.)? Do you demonstrate a passion for and are committed to collaboration? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! As our Collections Associate, you will be Responsible for managing and collecting outstanding accounts receivables from service customers. This role ensures timely payments, resolves discrepancies, and maintains accurate records to support the financial health of the organization. You will bring 2+ years of progressive and successful experience in a collections role or a related field to KONE. You will use the knowledge gained through your bachelor’s degree in Finance, Accounting, Business Administration, or a related field. (Please note, while a bachelor’s degree is preferred, having a high school diploma or equivalent is required). At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation. We value your authentic self. Collaborative, creative, and supportive work environment. Passionate about safety, quality, and innovation We care about the communities where we live and work. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Requirements

2+ years of progressive and successful experience in a collections role or a related field to KONE.
Strong communication and negotiation skills.
Excellent problem-solving abilities.
Ability to handle difficult conversations with professionalism and empathy.
High level of attention to detail and accuracy.
Proficiency in using accounting software and Microsoft Office Suite (Excel, Word, Outlook).
Knowledge of relevant laws and regulations related to debt collection.
Ability to work independently and as part of a team.
Strong organizational and time management skills.
Ability to handle sensitive information with confidentiality and professionalism.
High school diploma or equivalent is required

Nice To Haves

bachelor’s degree in Finance, Accounting, Business Administration, or a related field

Responsibilities

Responsible for managing and collecting outstanding accounts receivables from service customers.
This role ensures timely payments, resolves discrepancies, and maintains accurate records to support the financial health of the organization.

Benefits

Competitive salary
Flexible work schedule
Opportunities to learn and grow
401K Employer Match
401k Employer Non-elective Contribution
Well-being Program
Medical, Prescription, Dental and Vision Insurance
Digital Health Solutions & Telehealth
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Employee Family Assistance Program (EFAP)
Family & Medical Leave
Parental Leave
Leave to Care for a Domestic Partner
Paid Time Off & Holidays
Company Paid Life and AD&D Insurance
Supplemental Life and AD&D Insurance
Company Paid Short-term and Long-term Disability
Buy-Up Long-term Disability
Critical Illness Insurance
Hospital Indemnity & Accident Insurance
Identity Theft Protection
Legal Insurance
KONE Credit Union
Tuition Reimbursement
Commuter Benefits
KONE Annual Bonus plan at 5% Target Incentive (50/50) based on achievement of company goals and individual goals.