Collections Associate

KONE • Washington, DC

9d • $66,000 - $99,645 • Remote

About The Position

Founded in 1910, KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others. Are you ready to make your next career move to join our team as our Collections Associate supporting the Northeast District for KONE Americas? Do you enjoy maintaining detailed records of collection activities, communications, and ensure accurate contact information? Does contacting customers to collect outstanding payments motivate you? Do you thrive in areas where you negotiate payment plans and settlements within company guidelines? Are you skillful with monitoring accounts to identify overdue payments and take appropriate action (credit memos, refunds, credit holds, Notice of Intent Letter, Final Deman letter, lien waivers, etc.)? Do you demonstrate a passion for and are committed to collaboration? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! Location of position: Flexible within district. As our Collections Associate, you will be Responsible for managing and collecting outstanding accounts receivables from service customers. This role ensures timely payments, resolves discrepancies, and maintains accurate records to support the financial health of the organization. You will bring 2+ years of progressive and successful experience in a collections role or a related field to KONE. You will use the knowledge gained through your bachelor’s degree in Finance, Accounting, Business Administration, or a related field. (Please note, while a bachelor’s degree is preferred, having a high school diploma or equivalent is required). At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation. We value your authentic self. Collaborative, creative, and supportive work environment. Passionate about safety, quality, and innovation We care about the communities where we live and work. Come share your passion and energy to make a positive impact at KONE for our customers and your career! Beware of Recruitment Scams! KONE is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law. Read more on www.kone.com/careers At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on www.kone.com/careers Did you know KONE moves over one billion people every day? In 2024, we had annual net sales of EUR 11.1 billion. We employ over 60,000 driven professionals in close to 70 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

Requirements

• Strong communication and negotiation skills.
• Excellent problem-solving abilities.
• Ability to handle difficult conversations with professionalism and empathy.
• High level of attention to detail and accuracy.
• Proficiency in using accounting software and Microsoft Office Suite (Excel, Word, Outlook).
• Knowledge of relevant laws and regulations related to debt collection.
• Ability to work independently and as part of a team.
• Strong organizational and time management skills.
• Ability to handle sensitive information with confidentiality and professionalism.
• 2+ years of progressive and successful experience in a collections role or a related field
• high school diploma or equivalent is required

Nice To Haves

• bachelor’s degree in Finance, Accounting, Business Administration, or a related field

Responsibilities

• Responsible for managing and collecting outstanding accounts receivables from service customers.
• This role ensures timely payments, resolves discrepancies, and maintains accurate records to support the financial health of the organization.

Benefits

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• 401K Employer Match
• 401k Employer Non-elective Contribution
• Well-being Program
• Medical, Prescription, Dental and Vision Insurance
• Digital Health Solutions & Telehealth
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSAs)
• Employee Family Assistance Program (EFAP)
• Family & Medical Leave
• Parental Leave
• Leave to Care for a Domestic Partner
• Paid Time Off & Holidays
• Company Paid Life and AD&D Insurance
• Supplemental Life and AD&D Insurance
• Company Paid Short-term and Long-term Disability
• Buy-Up Long-term Disability
• Critical Illness Insurance
• Hospital Indemnity & Accident Insurance
• Identity Theft Protection
• Legal Insurance
• KONE Credit Union
• Tuition Reimbursement
• Commuter Benefits
• KONE Annual Bonus plan at 5% Target Incentive (50/50) based on achievement of company goals and individual goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 5,001-10,000 employees