Collections Associate

KONE • Warren, MI

66d • $73,800 - $101,500

About The Position

As a Collection Associate at KONE, you will perform a variety of credit collection tasks related to our branch operations including initial contact with customers, request action/follow-up appropriately, and record disputes. Disputes are facilitated by you as you coordinate with the appropriate parties. You will bring 5+ years of relevant B2B Collections expertise and an appetite for learning an exciting and new field. You will use the knowledge gained when obtaining your associates' degree in a related field or an additional 10+ years of experience. Proficiency in SAP/Excel/GAP is required to be successful in this role.

Requirements

• 5+ years of relevant B2B Collections expertise.
• Proficiency in SAP, Excel, and Microsoft Office Suite.
• Associates degree in a related field or 10+ years of relevant experience.
• Ability to handle collections disputes effectively.
• Strong communication and collaboration skills.

Nice To Haves

• Experience in a similar role within the elevator or escalator industry.
• Familiarity with additional office management tools.

Responsibilities

• Handle the collections dispute process from beginning to end.
• Collaborate with all levels of the organization to achieve business goals.
• Document status updates/details to present to stakeholders.
• Perform initial contact with customers regarding collections.
• Request action and follow-up appropriately on disputes.
• Record disputes and coordinate with appropriate parties.

Benefits

• Competitive salary
• Flexible work schedule
• Opportunities to learn and grow
• Matching 401K
• Comprehensive health and wellness plans for the entire family
• Paid holidays and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Repair and Maintenance
• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees